They sold us a ****y prize.

Innovation group is a very dishonest company that does not work for it's customers. I have a warrant service with them and was under the impression that when I have trouble with the car I will be sorted. Been in contact with innovation group to request a warranty repair for my car however it has been nothing but a headache and stressful interaction with this insurer. After calling them numerous times to get help I still am stuck with no luck of getting assistance from them. They advised that we needed to get the car towed to the nearest bosch and the car will be assessed and fixed after innovation group has approved the assessment. To my surprise we now had to pay R4000 out of pocket to get the car assessed at bosch. I then requested them to provide policy documents in order for us to get up to speed with their policy and see what we are covered for. It's now been a week awaiting documents from them. They are not even able to assist with the simplest of tasks to allow me to add my partner as an authorized person on our policy. We Are now losing money and time at work because we have no means of travel. With a young and sickly child, bills and responsibilities in addition we now need to come up with R4000 on top of what we have been paying for. Innovation group is not treating it's customer's with pride and honor but only makes money off us. I just want to cancel this policy and get our funds back because at the end of it all it is not working for us as expected. We were so excited and thought we would also cover another family vehicle with them but now we at the point of just telling everyone we know to stay away from them and to not even think twice about using their services for any kind of cover. This is the worse service we have ever received. We can't even lodge a complain with them cause no-one is willing to take the responsibility to help. What a disappointment.