They ****** me, and they WILL rob you too! Stay far away from Innovation Group!

In Feb 2020 I took my car for its 160k service. I was not with Innovation Group then and I paid for this service myself. This service was actually due in Aug 2019 but I only got to take it in in Feb 2020. I then joined Innovation and they gave me a policy covering the 180k and 200k services. Now in Feb 2021, I've taken my car in for the 180k service but Innovation is refusing to authorise the claim, saying that they'll only authorise it for the 200k service! Their reason is that when I didn't take the car in Aug 2019, I skipped the 160k service and so when I took it in 6 months later in Feb 2020, the dealership did the 180k service. I've gotten confirmation from the dealership that they definitely did a 160k service, not a 180k one. I've submitted the service history of the car which shows that it's due for 180k service. The age of the car and the service schedule shows that it's due for the 180k service. Even the policy I have with Innovation is for the 180k service. Yet despite ALL this, Innovation group adamantly refuse to approve the 180k service and instead want to approve it for 200k. They said "we will not authorise the 180k service... as it is not how we adjudicate our claims". My suspicion is that they're refusing because there's a cam belt change that goes with the 180k service! Thus they are robbing me of the 180k service so they don't pay for that part. This is ************ and ********** behaviour! But my car has been in for 3 days now and I need it back so I'm going to have to concede for them to do the 200k service. I will certainly not be continuing with them after this! I urge anyone reading this to stay far away from them!