PR
Patience R
1 reviews | Active since Jun 2022
16 Dec 2025, 11:57
They refuse to pay for my car service
Innovation group Insurance administrator ASBA Bank is a **** and fruad. My partner have been paying for car maintenance plan for over 1 years but now they do not want to pay for his car service saying he has canceled the plan. I mean even in November 2025 they debited his account, but now they come with excuses we called them number times and they said they will get back to us but never call back. The car was already booked for service and we had to go take it back without service because of their excuses and *****ulent way. The worse insurance provider ever 😫 Policy number: QB/SO/***
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Innovation Group's replyOfficial
17 Dec 2025, 07:42Dear Patience Rabotho,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply17 Dec 2025, 07:42
Official
Dear Patience Rabotho,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team