they just want your money but never approve claims

Item: Innovation Group
Rating: 1
Author: Martin S

Ever since I had a warranty service with Innovation group they have never approved any claims I have made. According to them radiator cap is not part of the radiator and a transponder key must break before they can fix it. No minor repairs will be done. I am so close to cancelling the contract and getting a refund. They always make sure that your claim is so different from what they offer. Never go with innovation group and I will never refer them to anyone I know.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

12 Apr 2019, 10:26

Hi Martin ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply12 Apr 2019, 10:26

Official

Innovation Group's replyOfficial

18 Apr 2019, 10:45

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply18 Apr 2019, 10:45

Official