sM
sharon M
1 reviews | Active since Aug 2020
21 Feb 2024, 13:13
They have NO clue
This business should not be in business, not only do they approve cheaper repairs AGAINST the dealership and experts advice they fail to have any urgency in over a week of slobbering and not doing anything. Innovation group is dismal. They want to take the money for premium brands but there service is nothing less than drivel and excuses. This company sickens me!!!!!!!
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Innovation Group's replyOfficial
21 Feb 2024, 13:17Dear Sharon Murray,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply21 Feb 2024, 13:17
Official
Dear Sharon Murray,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team