NT
Nthambeleni T

1 reviews | Active since Mar 2018

12 Mar 2019, 13:00

They don't want to fix my vehicle

I am having a warranty policy with the mfc innovation group. What happen is my vehicle hit the objects that are thrown on the N1 north next to Kranskop toll gate, the objects hit the engen and caused a hole on the engine and on the side of the gearbox and a sump. I then report the incident to the group . Now they don't want to fix the vehicle and they said the problem was the oil pump failure and that caused the corn rod to brake the engine. I want them to fix the vehicle hence I am paying them . If the culprit was the oil pump they were suppose to send me a video of oil pump test and a picture of a broken corn rod

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Replies (2)
Innovation Group
Innovation Group's reply12 Mar 2019, 13:01
Official
 Hi  Nthambeleni ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply14 Mar 2019, 12:46
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team