The worst maintenance provider

Zero-Stars should be an option. After my policy was to lapse after 5 years, I needed a cambelt replacement and the brakes to be replace. I was told that they will not cover the cambelt due to be not reaching the 100k km mileage, even though Ford SA states that it is part of the 5 year service. The brakes wont be covered due to the fact that i have not done 30k Kms since the last time the brakes were replaced as this is not usual wear and tear, despite there only being 20% life left. However a goodwill was given and was told the policy will be reactivated and i can do my brakes. that was sometime in the beginning/Mid august. I take my vehicle to do the brakes today 19/09/2019, I am told that they have since rejected the claim due to the fact that its been longer than 30 days since the policy was -reactivated which was never communicated to me. i obviously would have taken the vehicle if i knew that. Now i have to pay for cambelt and brakes out of my own pocket for something this useless company is supposed to cover.

First consultant got her supervisor that approved the re-activation of the policy, i spoke to him, his response: "unfortunately you didnt take the vehicle so we can't honor this, and if it is a safety issue you should have taken it sooner" despite not using the vehcle more than 4 days since then.

Spoke to his senior, who said the same thing, and that it affects the agents stats, so the system automatically reject the claims.

Asked to speak to his senior, he said he is the last person in the chain of command, and i need to log a formal complaint.

Such ****, take your money nicely then leave you high and dry when you truly need it.

Would never recommend wasting your time and money with them.