NC
Ntwanano C
1 reviews | Active since May 2024
30 May 2024, 13:12
The Worst Innovation Of All
I am very disappointed on how this company handles the claims of the customers. I took my car in for a one wheel mechanical failure, the dealer quoted me for very reasonable about of stabiliser link and ball joint including their labour. However the so called IGD decided to choose only for the ball joint and includes the stabiliser links which is the pivotal component of the other to function. This insurance will use you until it’s time for you to rely on it and then, they will send you a coding of your policy. How do you exclude the two components when their function corresponds
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Replies (1)Innovation Group's replyOfficial
30 May 2024, 15:35Dear Ntwanano
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 May 2024, 15:35
Official
Dear Ntwanano
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
