The worst customer service. Always trying to find a way not to pay.

Innovation Group has given the worst customer experience from day one. Each of the claims are always rejected and unless you fight they get away with it. The latest issue that I have with them is their terrible customer service. I have three policies with them, two of which lapsed three months ago, I had to find this out today when my car is in service and Land Rover is trying to claim. I guess the plan is to not inform customers so that their plans lapse in silence and they don't have to pay. While I understand that it is not their duty to keep tabs on my expiry dates, this issue is compounded with continuous bad service.