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Palesa M
1 reviews | Active since Mar 2024
11 Nov 2024, 12:08
The worst customer service!!
What a horrible company with absolutely ********** service! Firstly, their staff member Karabo Maphame is the rudest thing on earth. She prides herself in ensuring that customers receive terrible service all while bragging that she was employed because the company knows how good she is. What a joke! I never received any assistance for my car. I waited over two weeks for an authorisation letter, all while I have been the one to call them continuously for follow ups. I have eventually opted to rather cancel the policy that I have with them. Do not waste your time and energy with getting any products from this group.
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Replies (1)Innovation Group's replyOfficial
11 Nov 2024, 12:12Dear Palesa Meso
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply11 Nov 2024, 12:12
Official
Dear Palesa Meso
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
