1 reviews | Active since Mar 2023
The most obnoxious arrogant pathetic unreliable ABSA INNOVATION GROUP - CUSTOMER SERVICE ON ALL LEVELS A - ***0%
I had a two year policy, which had no claims for my run flats 18 inch. I renewed my policy, now they do monthly installments. Which was absolutely painful to renew the policy. They don't get back to you. Even when you send emails and call.
I now had a claim, in July 18 2024, I hit a pothole and it sliced my front tyres.
I get to tiger wheel and tyre. They do all the paper work, I call innovation group, speak to two guys, one named prince who spoke to the TWT agent to make sure everything is sorted. Speak to another guy Matsego or something similar. It is now the 21 of August. They have not bothered to contact me. They sent and assessor out on 1 August 2024.
To date, I have had zero feedback about my tyres! I am on the premium tyre and rim option. You send emails, zero. I contacted the assessor who co firmed he completed his task two weeks ago.
Do you think they bothered to let me know, do you think they bothered to give me a call. ABSOLUTELY NOTHING!!!
My cat has gone in for hail damage and the repairer want to fix all the rims, I've submitted yet another claim.
Do you think they responded. NO, THIS COMPANY AND ITS WORKFORCE ARE ABSOLUTE JUNK!!
You pay to get cover, no help. Over a month and I have no tyres for my car. If my car had not gone in for repairs I wouldn't be able to drive my car thanks to these hopeless people, who get paid to do job and don't because I wouldn't have tyres.
You call this business, your company are *****sters at this damn rate!! COMPLETE AND UTTER OBNOXIOUS USELESS UNRELIABLE WORKFORCE
YOU HAVE ZERO RESPECT FOR YOUR CUSTOMERS AND THE INCONVENIENCE YOU CAUSE TO OTHERS!!!!
Now it's time for Legal and the insurance ombudsman. WAKE THE HELL UP, ARROGANT *****S!!!
Can I expect a call on Monday, no email has been sent. I asked you agent to please call me back at a time when I wasn't in a meeting, whom said would send an email after also explaining the feedback.
This is what I mean, you're company lacks etiquette and quite frankly honesty. I trust nothing you say. I have started the legal route, I have paid for my service diligently. You are not providing a service if anything provide stress and anxiety.
You lack basic communication skills and professionalism.
To date no email acknowledging my second claim nor feedback on my tyres.
Does anyone work in your company or do you do this to all customers, ignore and don't care.
Where is your SLA, how do you resolve claims and issues if a month can pass without anyone providing information.
Do you have processes? Is doesn't look like it at all.
Stop messing around with people who pay for a service! This is theft, pay and get nothing!
Can I expect a call on Monday, no email has been sent. I asked you agent to please call me back at a time when I wasn't in a meeting, whom said would send an email after also explaining the feedback.
This is what I mean, you're company lacks etiquette and quite frankly honesty. I trust nothing you say. I have started the legal route, I have paid for my service diligently. You are not providing a service if anything provide stress and anxiety.
You lack basic communication skills and professionalism.
To date no email acknowledging my second claim nor feedback on my tyres.
Does anyone work in your company or do you do this to all customers, ignore and don't care.
Where is your SLA, how do you resolve claims and issues if a month can pass without anyone providing information.
Do you have processes? Is doesn't look like it at all.
Stop messing around with people who pay for a service! This is theft, pay and get nothing!