The Innovation Group Warranty ****

I am so appalled by the serviced that I received from Innovation group. It has been 6 weeks since my car was taken in for repairs. They say they will not pay for my clutch as it is wear and tear, yet they DID NOT explain to me nor make me understand this before I took the policy and EVEN when I made the claim. I stood at ABSA (Since I took the policy via absa) for 2 hours trying to get hold of an IDG agent so they can give me clarity on this matter, on Tuesday...I still haven't been able to get through to them today (Thursday) and even get a call back, although I asked customer care numerous times (and emailed them) to call me! I am very sure that they will deduct their money, yet I also want to cancel my policy, but CANNOT get through to them. What a *******!!!!!!!!