The downfall of Innovation Group Hoots Department begins….

It’s so funny how quick Innovation group hoots department was so quick to sell and sign me up for a service plan. No issues when they have to debit but now that my car is in for service they do not want to pay. The service is extremely terrible and I regret taking up this service plan with them. Yesterday I took my car in for service and they’re busy giving the dealer a run around avoiding payment. The fact that they request proof of service history when having to authorise a claim is ridiculous, this should be requested upon signing. Everything was sent to them yesterday but still no assistance is received. Now I had to be inconvenienced because I had to leave my car at the dealer because they have not authorised the claim for my car to be serviced. I had to use an uber to get home that costed by R500. I will never recommend nor refer anyone to this company. The service is appalling to say the least.