Terrible services so far

Ive been waiting 3 weeks for the claim to be validated, they keep saying they are validating details, my workshop has given them all they need yet they havent made any progress, now they dealers dept is saying trans union has been down for 3 days and thats the final part they need to validate my workshop, I sent the disclaimer form 3 weeks ago in which it says once the workshop send them all the stuff they need turn around time is 1 to 2 days, its been 3 weeks! Most of the time I get a different excuse! I need my car fixed and back asap!