Terrible service - No TAT to claims

I bought my Bmw 116i and an extended warranty in June 2019. The car currently has a driver train error on it, I took the car to Bmw for diagnosing on the 14th of August, and we have not received a response on the outcome of the claim to this day.

That car is my primary car, I have no means of transportation to go to work or for essentials.

The world is dealing with Covid19 and you guys just unnecessarily delay claims - you are playing with and risking our lives.

Please get back to me or the after sales consultant at BMW ASAP and approve the claim. I need my car urgently and Bmw has even advised you that they need to order the parts first which will further delay the repairs of the car.

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