1 reviews | Active since Jan 2015
Terrible Service - Innovation Group
Plan no: IG - R - *** has reference.
On 25/9/2025 I took my vehicle to Toyota Menlyn for a scheduled 160 000km service. I was later called by the dealer and told that my policy is on hold. I called Innovation Group office and spoke to Nomathole, Nosipho and Ndoyisile. They informed me that the reason is that I have skipped the June payment on my policy. I sent them proof of my bank statements indicating payments made for May, June and July payments and they decided to remain quiet and never came back to me although I told them that I have to get my car back from the dealer. No one ever bothered to call me to ask me what happened with my car. I have never in my life came across such bad/poor/uncaring behaviour from a service provider.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team