BN
Bongi N
1 reviews | Active since May 2021
06 Oct 2022, 09:28
Terrible service
I was on a call with their agent making an arrangement yesterday and the call was cut short. He did not even bother to phone me back. I sent an email to be phoned back no one calls. Your service is terrible and Also stop debiting me for a cover I finished paying. Focus on the second cover and close the first one. Get someone to call me today ***
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Replies (5)0
Replies (5)
Innovation Group's replyOfficial
06 Oct 2022, 09:53Dear Bongi Ndaba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Oct 2022, 09:53
Official
Dear Bongi Ndaba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Bongi N's updateReviewer Update
06 Oct 2022, 10:14I really hope this will happen because wow. You agents are ***********. I hate complaining first before good service.
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Bongi N's update06 Oct 2022, 10:14
Reviewer Update
I really hope this will happen because wow. You agents are ***********. I hate complaining first before good service.
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Bongi N's updateReviewer Update
06 Oct 2022, 15:34I am still waiting fora call. You can't take the whole day to investigate such a simple thing.
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Bongi N's update06 Oct 2022, 15:34
Reviewer Update
I am still waiting fora call. You can't take the whole day to investigate such a simple thing.
Innovation Group's replyOfficial
06 Oct 2022, 17:16Dear Bongi Ndaba, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply06 Oct 2022, 17:16
Official
Dear Bongi Ndaba, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
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Bongi N's updateReviewer Update
06 Oct 2022, 17:20I have also rep**** to email your agent sent me. I need more information. Tell that agent to reply to my email. They phoned me and at that moment I was away from my phone. When I saw the missed call I took my phone everywhere and no second attempt of call. You guys are not serious. At least phone if not answered after 10 minutes try again. That's good service. I am still not impressed with your service.
BN
Bongi N's update06 Oct 2022, 17:20
Reviewer Update
I have also rep**** to email your agent sent me. I need more information. Tell that agent to reply to my email. They phoned me and at that moment I was away from my phone. When I saw the missed call I took my phone everywhere and no second attempt of call. You guys are not serious. At least phone if not answered after 10 minutes try again. That's good service. I am still not impressed with your service.