VN
Vhahangwele N
1 reviews | Active since Dec 2021
29 Aug 2022, 09:16
Terrible service
The service I'm getting is stressful and disgusting.This is the third week I submitted a claim and all they are doing is look for a document that was sent several times,we struggling and paying premiums only for this company to look for an excuse not to pay a valid claim.Third week now travelling to work out of my own expense
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Innovation Group's replyOfficial
29 Aug 2022, 09:22Dear Vhahangwele Nemuramba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Aug 2022, 09:22
Official
Dear Vhahangwele Nemuramba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team