Terrible service

Terrible service. I regret signing up for their credit shortfall cover. You have to constantly call them to follow up and they’ll give you excuses like they are not receiving your emails whilst you have sent the emails a few days ago. I confirmed there’s nothing wrong with my email client and i sent the emails from different mailboxes that work. They have been receiving my emails all this time until it’s time to process my claim, all of a sudden their emails are not working. They tell me to follow up after 2hrs because their emails refresh after 2hrs. I’ve never heard of such. When you sign up everything works though. I’m really frustrated with their service as well as their complaints team. Useless as well.