Terrible service by innovation group

Item: Innovation Group
Rating: 1
Author: Gift C

Innovation group cancelled my service plan in error in 25 April 2018 for my NP200 Bakkie . I have been calling since 28 August 2018 to get this fixed and nothing has been done, they claim they need a refund from Wesbank but my vehicle financed by ABSA.

They paid my policy on the 19 March 2018 for 30000km service and 15000km service on 18 October 2017;

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

17 Oct 2018, 09:26

Hi Gift,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply17 Oct 2018, 09:26

Official

Hi Gift,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Gift C's updateReviewer Update

06 Nov 2018, 12:20

This has been more than 20days and no one has contacted me or even inform of the progress. this is terrible service and to make this worse it innovation group that made an error so what do I do now when I want to service my car. How did you refund the wrong bank and why are you not reinstating the wrong cancellation .

Gift C's update06 Nov 2018, 12:20

Reviewer Update