Terrible service and lying about turnover time

<p>I contacted MFC at the beginning of the year to request cancellation of numerous additional products because my husband and i reviewed all of the extra products I had added onto my car finance and decided they were unnecessary as we have other insurance. I was redirected to Innovation Group.</p> <p> </p> <p>I was sent forms and returned 3 forms for cancellation of policies on the 22 March 2017. I received an automated response notifyinf me that my query would be attended to within 48 hours and I would be contacted within 48 hours if there were any problems with my request AND my cancellations finalised within 21 working days. It has now been more than 2 months since this date and my account is STILL being debited for products I do not want. My car finance company also claims they have not been reimbursed for the products by Innovation group and therefore they will not decrease the outstanding amount on my car finance account. </p> <p> </p> <p>I eventually, (after more than 90 minutes on the phone with innovation group yesterday) found out that only one of the threee policies had in fact been cancelled, on the 25th of May which is still not good enough. AND the other attachments (cancellation forms) in the same email were conveniently just not opened. </p> <p> </p> <p>I was then told I would be sent new forms and have to wait another 21 working days for the cancellations to be processed and that actually one of the policies was directly through MFC and they could not cancel it, which I was not told THREE MONTHS AGO when I asked. </p> <p> </p> <p>So. I am being charged way more every month than I can afford at this stage, I have tried multiple times to speak to someone in the cancellations department ( which apparently doesn't take calls?) and have been given conflicting information by multiple call centre agents. I want these debit orders stopped immediately and feel that it is so unreasonable to expect me to wait another 21 working days (which won't happen because the one polciy that actually was cancelled took 43 working days without weekends and public holidays to be finalised) for something to be cancelled when I have folled all of the correct procedures and was never contacted to be informed that there was a hold up. I would NEVER recommend this company to anyone. </p>