-S
-Waqaar Surve-

1 reviews | Active since Nov 2019

19 Nov 2019, 21:45

Terrible service

Innovation group the most terrible customer service ever!! The lack of urgency in resolving your problems, policy issues that was created by them, long waiting times, sending you from one department to the next, one company to another and most importantly not valuing their customers. It's just a waste of time to have such a policy where they seriously don't value your business. Going through the reviews on hello Peter just says that the innovation group simply "Does NOT Care" I strongly don't recommend innovation group to anyone. Please stay away. Market Toyota please stop offering this service to your clients.

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Replies (2)
Innovation Group
Innovation Group's reply20 Nov 2019, 07:53
Official
Hi Waqaar,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply22 Nov 2019, 15:50
Official
Dear Client,
 
Thank you for your patience and allowing us the time to investigate your complaint.
 
We confirm that a complaints consultant has provided feedback on the concerns raised.
 
We apologise for the inconvenience caused and we appreciate your understanding.
 
Kind regards,
Complaints Team