MM
Mthokozisi M
1 reviews | Active since Aug 2014
04 May 2022, 07:08
Terrible service
I called them about a week ago wanting to process a claim,a lady that I spoke to promised to send me a list of what’s required for me to start my claim,however,I did not receive any email from them,I then sent an email to their customer care,only got that automated response and that’s it, I have not heard from them since then.
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Replies (2)
Innovation Group's replyOfficial
04 May 2022, 08:13Hi Mthokozisi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply04 May 2022, 08:13
Official
Hi Mthokozisi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
26 May 2022, 09:28Hi Mthokozisi, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply26 May 2022, 09:28
Official
Hi Mthokozisi, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologize for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team