DW
Dene W
1 reviews | Active since Jan 2014
23 Jul 2019, 11:51
TERRIBLE SERVICE
TERRIBLE SERVICE!!!! Policy was cancelled in 2018. Still waiting for my refund. Feedback every single time I phone is the same - "it has been processed and will escalate to follow up". This has been going on for months!!!!!!!
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Replies (2)
Innovation Group's replyOfficial
23 Jul 2019, 11:54Hi Dene , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply23 Jul 2019, 11:54
Official
Hi Dene , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
26 Jul 2019, 09:48Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply26 Jul 2019, 09:48
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team