terrible service
workshops beware****
We have a good relationship as my clients take out your policy on my recommendation and I have assisted innovation with issues they had with vehicles at other workshops. I have been promised payment since MArch 2018. The client was happy and all submitted.
every month I called for payment and all was good as they stated it is loaded. they kept 8 other invoices out and did not pay. finally those 8 got paid.
the big one did not- for the past 5 weeks I called in every week and was told payment is loaded it will be done "this Friday"
today I was told they can't pay as the client complained. He complained 4 months later? and you tell me this today - this is the reason you are not paying.
I have pushed clients to to take this warranty policy as I have seen how it works for them long term. why would I do this now if this is the treatment I get
brief no replies to emails promised payments up until today for 4 weeks.
today they are not paying??? why??? this client complained today, 18/07/2018??? how is this fair? he has a 335 performance car - the engine light can reoccur for anything.
why hold a payment for 4 months and then come to me today with this?
I have tried to contact Bongi T**** and Blessing many times. No reply.
Hi
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Hi
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
