1 reviews | Active since Jan 2016

18 Jul 2018, 11:12

terrible service

workshops beware****

We have a good relationship as my clients take out your policy on my recommendation and I have assisted innovation with issues they had with vehicles at other workshops. I have been promised payment since MArch 2018. The client was happy and all submitted.

every month I called for payment and all was good as they stated it is loaded. they kept 8 other invoices out and did not pay. finally those 8 got paid.

the big one did not- for the past 5 weeks I called in every week and was told payment is loaded it will be done "this Friday"

today I was told they can't pay as the client complained. He complained 4 months later? and you tell me this today - this is the reason you are not paying.

I have pushed clients to to take this warranty policy as I have seen how it works for them long term. why would I do this now if this is the treatment I get

brief no replies to emails promised payments up until today for 4 weeks.

today they are not paying??? why??? this client complained today, 18/07/2018??? how is this fair? he has a 335 performance car - the engine light can reoccur for anything.

why hold a payment for 4 months and then come to me today with this?

I have tried to contact Bongi T**** and Blessing many times. No reply.

0
Replies (3)
Innovation Group
Innovation Group's reply18 Jul 2018, 11:15
Official

Hi

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

's update18 Jul 2018, 11:36
Reviewer Update
spoke to the client now and he said he did not complain to the warranty
Innovation Group
Innovation Group's reply23 Jul 2018, 16:18
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team