Terrible Service

<p>I have the unfortunate job of having to deal with Innovations on an almost daily basis. I never spend less that 3 hours on the phone waiting for consultants, who for the most part, are inefficient and do not follow through. emails are not answered and even the management make you wait for over a half an hour without answering the call. I know of three instances when policies have been sold to clients whilst Innovations was well aware that they would be able to refuse the claim. They also routinely load policy documents incorrectly on their side ensuring that my clients have to return on another day to have their vehicles serviced. Thay habitually waste at least 3 hours of my day and effectively ruin the logistical planning of my workshop. If any client is considering taking an extended service/maintenance or waranty policy....PLEASE USE ANY OTHER COMPANY for your own peace of mind an the sanity of your service advisor you will received better, faster more accurate service elsewhere.</p>