terrible experience and chaotic organisation

Item: Innovation Group
Rating: 2
Author: St H

I bought a vehicle that has extended maintenance cover through innovation. I was going to extend by a further two years for R37 000. I am so incredibly relieved that I did not. Innovation is chaotic, offers poor service, and most importantly seem to be reluctant to pay without insisting on masses of paperwork and administration. They have been extremely frustrating and dissapointing.

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Replies (1)

Innovation Group's replyOfficial

19 Apr 2016, 14:47

Hello St John ,

Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards,
Tumi Bacela

Innovation Group's reply19 Apr 2016, 14:47

Official