Terrible disgusting service and *********** staff who dont care!!!! , pertunia, kelebogile

<p>I am utterly disgusted and appauled by the treatment that i am receiving from your company and i expect to get a proper response today!!!! I was sold a service plan by one of your agents in March 2015 i dont after me telling him that i have a current service plan through my dealership he insisted that i dont and that i have to take out this service plan with innovation group and that my service plan with my delaership is though them so i have to take one with innovation group, he persuaded me and misled me to such an extent that i took out the policy. Only to later find out during the course of this year that i had a service plan seperately with my dealership to 60 000kms and also i had taken out the one with innovation group last year which means i was paying for two policies!!!! I called innovation group on the 1st November 2016 to cancel the one policy and i asked them for a refund because it was a fault on your agents side as i was misled. They then told me this process takes 21 working days so i patiently waited. I called on the 1st December and there was no cancellation done bearing in mind its after the 21 working days. I called again on the 2nd december and no feedback m policy is still not cancelled and no refund!! Today is the 5th December i called and spoke to Kelebogile who told me my policy is still not cancelled and that she cannot find pertunia who i spoke to on the 2nd December to ask what happened!!! What the hell is going on !!!!! I want my full refund back for my duplicate policy or else i will take this further because you people are *****ing my money and to top it all i was misled by your damn agent!!!! I expect to get a prompt response today!!!!</p>