TERRIBLE CUSTOMER SERVICE
Logging a call with this company is a nightmare . 17 calls over 3 days and still call has not being logged for repairs . The consultants do not know what they are doing . This is the worst customer experience. You rather get your vehicle repaired privately than dealing with this company .......They do not call you back neither do they care for you as their customer
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Innovation Group's replyOfficial
21 Jun 2023, 15:52Dear Adil G, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Jun 2023, 15:52
Official
Dear Adil G, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team