1 reviews | Active since Nov 2012
TERRIBLE CUSTOMER SERVICE!
So angry right now, I feel like I can just explode! Innovation has been treating me very very very bad, poor customer service, keeps making promises that they never stick too and very disrespectful to it's clients. So I submitted documents for two service refunds on the 26th of November 2015 and was told the refund would be paid into my account with 7-14 days. Today is 14 days later and nothing has happened.<br> <br> One of their consultants was even brave to tell me that I am not the only client they deal with. For God's sake how is that my problem, if you promise TO PAY me payment within 14 - SO BE IT!!<br> <br> IT WOULD BE HIGHLY APPRECIATED IF YOU CAN PLEASE CANCEL THIS POLICY WITH IMMEDIATE EFFECT????A reversal will be then be requested should the next debit order go through
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies in the manner in which your complaint was handled. Kindly be advised that this matter has been addressed with the concerned parties. We further confirm that the refund has been concluded and has been processed on 14 December 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies in the manner in which your complaint was handled. Kindly be advised that this matter has been addressed with the concerned parties. We further confirm that the refund has been concluded and has been processed on 14 December 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela