NM
Nicolo M
1 reviews | Active since Oct 2020
10 Apr 2023, 20:15
Terrible customer care
I sent a claim in 2022 December and in April 2023 it's still not sorted out ,after an email sent to lerato telling him I am still waiting after sending in all the info.
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Innovation Group's replyOfficial
11 Apr 2023, 07:29Dear Nicolo Marcia, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply11 Apr 2023, 07:29
Official
Dear Nicolo Marcia, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team