JS
Jitesh S

1 reviews | Active since Feb 2019

21 Oct 2020, 14:28

Terrible Call from Sales Agents selling VAS

Had a terrible experience with your agents being rude and forcing product sales while my vehicle is still under factory warranty, after explaining multiple times he says he has been mandated by the finance house to get this VAS on the car

1. No finance house forces you to take extended warranty on a demo vehicle 2. You dont argue with a customer when he has clear facts from the manufacturer of the vehicle, on what the specs and warranties are

This agent had no customer call etiquette and certainly no sales compassion and understanding of what i was explaining to him, utter waste of 5 minutes of my life

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Replies (3)
Innovation Group
Innovation Group's reply21 Oct 2020, 15:01
Official
Hi Jitesh,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply22 Oct 2020, 16:50
Official
 Dear Client  Our customer service team tried to contact you but have not been able to reach you. Kindly provide us with an alternate number and the most convenient time to contact you or possibly contact us *** quoting reference number :  CP-*** Kind regards, Complaints Team 
Innovation Group
Innovation Group's reply26 Oct 2020, 15:19
Official
 Hi Jitesh, 

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team