Terifying Service

i am highly disappointed at the service i have received when trying to claim. i have sent a quote of a panel beater whihc i have used on my previous claim and to my suprise you refuseing to pay the claim stating that the panel beater does not have a registered Vat whihc is new to me.

how did you pay the first claim without a Vat now you making excuses to honor my claim, this is upsuid and i want this sorted as i pay my premiums monthly and i expect exceptional service. Why was the issue of Vats not picked up from the first claim i lodge and there was no hustle, the claim process is very frustrating, if this is not sorted i will take it up with the Ombud because someone is not doing what they not supposed to do.