Take my money and don't provide service!

They were very happy to debit my account and take my money until I wanted to claim. Then they say we incorrectly sold you the policy. If I did not claim, they would have taken the money to the end! But far my story below!

I bought a 2 year policy 14 months ago, today I want to claim. VW called innovation group to confirm my policy and now innovation group say they incorrectly sold me this policy and they going to cancel the policy and cannot approve my claim from VW. I wait for ages on hold with customer care, eventually get through and they send me to claims. Wait for ages and eventually speak to Samuel on claims who has no clue what's happening and puts me back on hold to customer care. Now I have to wait for customer care to investigate my documentation, while I do not have a vehicle, VW is on my head because my vehicle is parked there and lastly innovation group say they might still email me tomorrow to say the policy is still not approved. Then guess what, I have to sit on hold for hours again!