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Thomas M
1 reviews | Active since Mar 2014
09 Feb 2023, 18:56
Super Theft
I was sold a car service plan by Absa when I called in to book my car for service as I referred to Innovation as apparently they administrate the policy. I then called Innovation and was told no policy on their side. Is this how our money is ******?!?!?!?
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Innovation Group's replyOfficial
10 Feb 2023, 08:44Dear Thomas Mabitle, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply10 Feb 2023, 08:44
Official
Dear Thomas Mabitle, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Thomas M's updateReviewer Update
13 Feb 2023, 09:14 Still waiting for feedback
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Thomas M's update13 Feb 2023, 09:14
Reviewer Update
Still waiting for feedback