Super Drive Number 000418

<p>I bought a "advanced warranty " from Motormend (MFC product) when I purchased my new Secondhand Fortuner.</p> <p>Heaven and earth were promised on what is covered by this warranty. I took my vehicle for a 160 000km service. The mechanic could not get confirmation from previous workshop if timing belt were replaced. I instructed him to inspect. The vehicle was fitted with a pirate belt and it had cracks (to no fult of MM or myself). I instructed him to fit an original because a breakdown will cost thousands more. The mechanic also in formed me that the clutch is slipping and if not attended to could lead to greater damage (i.e flywheel etc...). Upon opening it , it was clear that it was a wise decision ( once again to wait for mechanical failure would result in thousands more). On request for assistance the claim is bluntly refused. The definition being between "normal wear and tear" and "fair wear and tear". When i bought the policy ( and even when i recently took out the Top Up )I specifically ask if clutch was covered. No exclusions were mentioned. The whole exercise, service included Cost R10200. If left for damages i.e cambelt snap, R????. Why just ignore the clai flatly and not considering any assistance!!. Shortsighted??. This was my first attempt to claim......needless to say , I cancelled the Top Up immediately.</p> <p> </p>