Super bad service from Motormend

My sister has been trying to get hold of Motormend warranty claims department for the past three week with no success, we have sent more than three email to ********** and the auto reply email states that someone will get in touch with us but no one ever does, on the email we sent on the 23 April we clearly state our contact details and policy number but still no feedback even with all the information required.

When we call the call center they put you through to the claims department and make you hold for more than 45 minutes with one ever picking up and assisting with the issue. This is poor service delivery given the fact that we have been trying to get assistance for three weeks now.