Stuck with *********** customer care and faulty information.

The Range Rover Evoque that I purchased from WeBuyCars under Finance with MFC and extended car warranty with Innovation broke down one month after purchase. I called about logging a claim for my car and during multiple calls the claims department referred me to dealership in my Area to repair my vehicle.

The dealership has replaced the starter motor on my car as it had been ripped apart due to mechanical failure, and the dealership has notified me that they are unable to continue with repairs.

I called Innovation once more just to inform me to call the dealership to log a claim with them, the dealership kept asking that I log the claim from Innovation to get the quote cleared.

I have been stuck without the car for the past month, my only means of transportation, which has significantly affected my livelihood and occupation, not just that of mine but my wife, an essential workers, means of getting to work and back and they keep me running around ?

I have been kept on hold, my questions left unanswered and my car left broken. I expect service under the agreement that I pay for, I expect concise and informed service given from their call centres and for them to take responsibility for their faulty information given.

I am yet to hear back from them, I am yet to have my claim even looked at , I am yet to get my god damn car back.

I have called and sent emails, my next steps will be contacting the onbuds man and legal representation if needed