stressed

On call with an agent as I type this. I was advised that an assessor will go assess the vehicle before they can confirm that they will assist. This was been done 17/06/2021 in the morning. To date the insurer cannot confirm what the assessment was or what their stance is. The vehicle repair person cannot start any repairs. I cannot access the car rental facility because still no confirmation from them. at this point I dont know what must happen to get an outcome. I am now done with my review and am still on hold for an agent. The service is usually hassle free I cant figure out what is the issue this time.