JE
Jenny-Lee Elston
1 reviews | Active since Jul 2014
14 Oct 2020, 14:04
Stop calling me!
I have been receiving calls from them every day asking to add on a service plan for my Toyota - yesterday was 8 calls! I have repeatedly asked the representative to remove me from their database, and I have sent in an email asking the same, but they won't stop calling me! This is harassment which I NEVER requested in the first place!
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
14 Oct 2020, 15:07Hi Jenny-Lee, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply14 Oct 2020, 15:07
Official
Hi Jenny-Lee, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
16 Oct 2020, 08:47 Hi Jenny-Lee,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply16 Oct 2020, 08:47
Official
Hi Jenny-Lee,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team