still waiting for a call

Item: Innovation Group
Rating: 1
Author: samenta W

I called INNOVATION GROUP a few time for a warranty on my vehicle , however each time I call they say there are very busy and a sales consultant will call me back however , no one calls back and this happens when ever you call they take your details but never call , I want to give you a sale I want to take up something and this is the service I get ?

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

06 Dec 2018, 12:43

Dear Client

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply06 Dec 2018, 12:43

Official

Innovation Group's replyOfficial

11 Dec 2018, 06:50

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply11 Dec 2018, 06:50

Official