Still no refund or communication after replying to former hellopeter review
Follow up on Innovation response. Non-existent. False promises to respond in 48 hrs after teply to my former review from Innovation. System or gateway not upgraded in last 10 years. Been through the mills will them with 7 cars I bought. Extended warranties with them for the extra 5 years after Toyota warranty of 3 years runs out is not worth it especially if you sell your car before the 3 years. You will wait for a refund as long as the Deeds Office can possibly take when you sell your house. Believe me. Talking from experience. Not worth the stress dealing with them. Rather take the chance that all goes well with your car.
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Replies (1)Innovation Group's replyOfficial
13 Apr 2023, 07:27Dear Lorne S, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply13 Apr 2023, 07:27
Official
Dear Lorne S, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
