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Chantell S
1 reviews | Active since Aug 2021
30 Aug 2021, 17:05
Still no policy docs
I was contacted on Friday by a lady from Innovation Group on behalf of MFC. I stupidly accepted the scratch and dent cover but still haven't received my policy details. Looking at the reviews, I made a very bad mistake. Please, I need to cancel this policy before premiums start going off and I can't get rid of it or even claim.
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Replies (3)
Innovation Group's replyOfficial
31 Aug 2021, 07:57Hi Chantel, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply31 Aug 2021, 07:57
Official
Hi Chantel, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
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Chantell S's updateReviewer Update
31 Aug 2021, 10:34Thank you for getting back to me in such a short time and fixing the problem I experienced. I will be keeping the policy and hoping to experience the same level of commitment if I need to claim
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Chantell S's update31 Aug 2021, 10:34
Reviewer Update
Thank you for getting back to me in such a short time and fixing the problem I experienced. I will be keeping the policy and hoping to experience the same level of commitment if I need to claim
Innovation Group's replyOfficial
31 Aug 2021, 16:12 Hi Chantel, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply31 Aug 2021, 16:12
Official
Hi Chantel, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team