Still no final answer

it has been 7 days and I have still not received an answer on my Motor plan service a lady which i cannot remember her name contacted me on Tuesday and i asked her to call me back at 4pm but did not , i called in this morning to be told there is nothing on profile that states anything has been done about the contract issue , the service coming out of the Innovation Group on behalf of MFC has been appalling to say the least and i am stuck in this contract for another 50 odd months with no benefits from them what so ever.<br> t is shocking to hear that a company will hold a voice recording over a written contract that states differently.