HS
Heather S

1 reviews | Active since Apr 2014

24 Mar 2016, 09:18

STILL NO FEEDBACK

I have a Power Plus Plan which includes the replacement of wipers, battery, brake pads and discs. The contract stipulates that it only starts when I reach 45 000. I took my vehicle for the 75 000 service in begin February 2016, and requested that the wipers be changed. I was told by the Dealerhship that my plan does not exist any longer.<br> <br> I contacted Innovation Group and requested feedback. I also forwarded my Plans that I took out from them.<br> <br> It is almost 2 months now that I have not received any feedback. I called numerous times and was told that someone will contact me back. I am still waiting.<br> <br> I have paid for this service and now am told that the plan expired. This is unacceptable and I will not tolerate this.

0
Replies (1)
Innovation Group
Innovation Group's reply24 Mar 2016, 11:55
Official
Hello hsolomon79,


Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards.
Tumi Bacela