Still have not received any feedback on my claim

It's shocking that companies in this day and age give this kind of customer service.<br> I have taken up a service plan with the innovation group, when i took up the policy a consultant advised that i can pay for my service and i will be refunded. the refund was paid but not the full amount that i paid the car dealership and they now tell me the dealership has overcharged me i wouldn't know that detail as a customer and i believe this is the information i should have been provided with before i actually paid for this work to be done i have spoken to a lot of consultants who has refereed my query to the manger but no gives feedback now they has conveniently missed the document i sent for the work that was incomplete on the car. If no one can assist internally i will have to seek assistance externally maybe they can help me close out this complaint once and for all <br> <br>