Still being debited for service fee cancelled 5 months ago

I cancelled my service plan with the Innovation Group in April 2018, yet I am still being charged. After numerous emails and telephone calls no was able to advise why I was still being charged. As I purchased my vehicle through Standard Bank I escalated this issue to the bank and started receiving communication from the Innovation Group, however they answer only part of my query and never provide the actual information I need. The Innovation Group has been unable to provide a MONTHLY breakdown of the fees I have paid, claim and fees; even though I have requested this since April. With each interaction the list of fees they claim is part of the policy increases and my requests to show me where the fees are noted in the policy document have been ignored. On numerous occasions I have asked which ombudsman I can escalate this to and NO response.

Do yourself a favour and avoid purchasing policies from the this company.