Still Being Debited After Settlement – Unacceptable

We requested a settlement amount to cancel our service plan (TR/SO/***) on 29 December 2025. Payment was made in full, and proof of payment was submitted on 30 December 2025.

Despite this, the company continued attempting to debit our account. Since then, we have had to repeatedly follow up, with no proper resolution.

This is completely unacceptable. The account should have been closed immediately after settlement, yet we are still dealing with unnecessary debit attempts months later.

This reflects poor service, lack of accountability, and non-compliance with basic consumer rights under the Consumer Protection Act.

We require urgent confirmation that:

All debits have been stopped The service plan is fully closed

We now require this matter to be escalated to the appropriate management level, with a single point of contact assigned to resolve it without further delay.