QW
Quintin W

1 reviews | Active since Aug 2018

09 Aug 2018, 21:58

Still Awaiting Innovation Group call back

So I am in need of a mechanical warranty for my vehicle. Asked around and friends recommended Innovation group due to their excellent service. I beg to differ, I've called four days in a row and everyday I am told a consultant would call me back as in now now.... well I'm still waiting. Just wondering, if I struggle like this to get a policy signed up... let me rather just stop there

0
Replies (2)
Innovation Group
Innovation Group's reply10 Aug 2018, 07:19
Official

Hi Quintin,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply13 Aug 2018, 10:44
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a sales consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team