*****ing monthly premiums and decline claims

<p>I am writing this as the people concerned does not have a Hello Peter account. </p> <p> </p> <p>A claim was sent through to Innovation Group (Pty) Ltd to fix a VW Transporter. The claim was declined as they said that it missed a services. After spending 100's of rands on phone calls and resending emails to show proof of the services, everytime to a different email address, A person can not get hold of the previous person you dealt with. Everytime you phone the person you last dealt with is not at work. </p> <p> </p> <p>We asked for the following people Andries van Staden (Managing Director), Phumla Tshabalala Executive: Customer Service, Delia Gross Executive: Customer Sales and Melony Davids Executive: Legal and Compliance.</p> <p> </p> <p>Guess what NON of these people are at work according to their switch board operator whose name is MPHO. </p> <p> </p> <p>Every month for the last 5 years the premiums as been paid ( It comes off by debit order). </p> <p> </p> <p>They ***** peoples hardworking money and send you from pillar to post so that you actually get so fed up that you just leave it. </p> <p> </p> <p>OUR NEXT STEP IS THE OMBUDSMAN. </p>